Quality Customer Service - The Problem Solvers of Business, presented by Annette Gillanders from Biznorth
Attracting new customers costs more than retaining existing customers, so why invest in marketing programs to attract new customers when you can increase sales volumes with those customers that are already your fans?
Customer service costs money, that is right it costs money. Sales will walk out the door if you don't understand your customer and if you are not providing consistency of product, service and response.
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